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AgilePhilly May 2014 "Customer Relationships"

Event Details

AgilePhilly May 2014 "Customer Relationships"

Time: May 22, 2014 from 6:30pm to 8:30pm
Location: Horsham PA near the PA Turnpike Exit
Street: Reed Tech
City/Town: Willow Grove , Horsham
Website or Map:
Event Type: meeting, customer
Organized By: John Voris, Lead Coordinator
Latest Activity: May 27, 2014

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Event Description

The Role of Customer Engagement in Successful Organizations

Our meeting is THURS, May 22nd

Customer Relationships are something that all members of a team should be cognizant of, even testers and in-house Ops - - we all have customers we report to, whether they are anonymous web users, product owners, or in-house managers.

Local expert Bob Schatz will be making this popular presentation that he recently gave to the Agile Group in Washingtown, DC.  Besides his versatility, Bob always has a perspective toward the people interactions of a methodology.  Bob Schatz is a Certified Scrum Master Trainer, and presented to AgilePhilly in Spring of 2013 on SAFe (Scaled Agile Framework).


Summary: One of the key practices in successful projects is the engagement of the people that will be using a product in the development of it. In agile practices, there are ceremonies built into the methods to encourage that to happen. Some companies do it well, most seem to avoid it because they fear what they might get as feedback. That seems quite ironic that by avoiding the feedback early, there is a greatly increased risk of delivering the wrong thing to the users. In this session we will review the key points of customer engagement in agile practices, how to do it, and why its critical to project success.


Bio: Bob Schatz is the owner of Agile Infusion Since 2002, he has helped many companies in their transition to agile development methods. Prior to this, Bob was responsible for leading the Primavera's software team with Ken Schwaber and Bob Martin to create a true agile success story in the transition to using Scrum and XP. Before that, Bob spent seven years at Liquent publishing software targeted for the pharmaceutical market, and 12 years at GE Aerospace/Lockheed Martin.

Bob has lead implementions in Scrum and XP, and driving culture changes in large organizations, and often speaks about the benefits and challenges of bringing agile techniques into an organization.

For more about Bob see his Linkedin profile:

Location: Note that this meeting will be in the western suburbs close to the Willow Grove Exit on the PA Turnpike. This is at new member company Reed Tech.

Take the Willow Grove exit of the PA Turnpike

Pretend to get on Rte 611 South, and then take the first right onto Maryland Road.

Slight right onto Witmer Road.

Left of Dresher, and Left onto Walnut Grove Drive.

Reed Tech

7 Walnut Grove Dr
Horsham, PA 19044


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Comment by Ed Blazejewski on March 31, 2014 at 12:16pm

Looking forward to this event.  Bob is very passionate about Agile and I really enjoy learning from his experiences.  

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At AgilePhilly, we have been Promoting Agile Ideas since 1776

AgilePhilly is a not-for-profit user group of volunteers in the Philadelphia area dedicated to better software development practices.


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    • 8:20-8:30 Q & A , Pack-Up, More Networking

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