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DTSTART:19700101T000000
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UID:3783271:Event:592569
DTSTAMP:20260307T234740Z
SUMMARY:Meetup on: Automation, AI and the Future of CX
DESCRIPTION:Touchpoints: Automation, AI and the Future of CX\r\npresen
 ted by Mike Gadsby\r\nChief Innovation Officer at O3\r\n \r\n \r\nWe
 d January 22\r\nO3 world\r\n1339 Frankford Avenue\r\n\r\n from  6-8 
 pm\r\n \r\nRSVP https://www.meetup.com/DesignBrew/\r\n \r\n \r\n“
 Realizing that CX is now rooted in our ability to design across channe
 ls for the Customer Experience.”\r\n \r\n \r\nThe future is here a
 nd staying in front of it requires a wider lens. \r\nA customer's jour
 ney from awareness through brand engagement is rarely through a singul
 ar touch point and is almost never linear. Users often bounce back and
  forth between channels and their experience is generally fraught with
  friction. \r\n\r\nThe future of customer experience (CX) is now roote
 d in our ability to design across channels and deliver experiences tha
 t are personalized, proactive and predictive. In this talk, we'll exam
 ine how we look at CX, and how we're designing for the future through 
 data, automation and AI.\r\nThere are only have a few spots remaining 
 before we go on a waitlist so make sure to reserve yours ASAP. And if 
 you're no longer to attend, please update your response so others can 
 get in.\r\n\r\nTo RSVP or to learn more, visit: https://www.meetup.com
 /DesignBrew/events/266462878/\r\n\n\nFor more information visit https:
 //www.agilephilly.com/events/touchpoints-automation-ai-and-the-future-
 of-cx
DTSTART;TZID=America/Anguilla:20200122T180000
DTEND;TZID=America/Anguilla:20200122T200000
CATEGORIES:o3, cx, customer, experience
LOCATION:O3 World
WEBSITE:https://www.meetup.com/DesignBrew/
URL:https://www.meetup.com/DesignBrew/
CONTACT:
ORGANIZER:O3 World
ATTACH;FMTTYPE="image/jpeg":https://storage.ning.com/topology/rest/1.0
 /file/get/3768643354?profile=original
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="John Vor
 is, Lead Coordinator":https://www.agilephilly.com/profile/JohnVoris
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