Touchpoints: Automation, AI and the Future of CX
presented by Mike Gadsby
Chief Innovation Officer at O3
Wed January 22
1339 Frankford Avenue
from 6-8 pm
“Realizing that CX is now rooted in our ability to design across channels for the Customer Experience.”
The future is here and staying in front of it requires a wider lens.
A customer's journey from awareness through brand engagement is rarely through a singular touch point and is almost never linear. Users often bounce back and forth between channels and their experience is generally fraught with friction.
The future of customer experience (CX) is now rooted in our ability to design across channels and deliver experiences that are personalized, proactive and predictive. In this talk, we'll examine how we look at CX, and how we're designing for the future through data, automation and AI.
There are only have a few spots remaining before we go on a waitlist so make sure to reserve yours ASAP. And if you're no longer to attend, please update your response so others can get in.
To RSVP or to learn more, visit: https://www.meetup.com/DesignBrew/events/266462878/