Agile Philly

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Meetup on: Automation, AI and the Future of CX

Event Details

Meetup on: Automation, AI and the Future of CX

Time: January 22, 2020 from 6pm to 8pm
Location: O3 World
Street: 1339 Frankford Avenue
City/Town: Phila
Website or Map:…
Event Type: o3, cx, customer, experience
Organized By: O3 World
Latest Activity: Jan 16, 2020

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Event Description

Touchpoints: Automation, AI and the Future of CX

presented by Mike Gadsby

Chief Innovation Officer at O3



Wed January 22

O3 world

1339 Frankford Avenue

 from  6-8 pm





“Realizing that CX is now rooted in our ability to design across channels for the Customer Experience.”



The future is here and staying in front of it requires a wider lens.

A customer's journey from awareness through brand engagement is rarely through a singular touch point and is almost never linear. Users often bounce back and forth between channels and their experience is generally fraught with friction.

The future of customer experience (CX) is now rooted in our ability to design across channels and deliver experiences that are personalized, proactive and predictive. In this talk, we'll examine how we look at CX, and how we're designing for the future through data, automation and AI.

There are only have a few spots remaining before we go on a waitlist so make sure to reserve yours ASAP. And if you're no longer to attend, please update your response so others can get in.

To RSVP or to learn more, visit:

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