Customer Centricity and Design Thinking
Customer Centricity and Design thinking play a pivotal role in problem solving that begins with understanding unmet customer needs. From that insight emerges a process for innovation that encompasses concept development, applied creativity, prototyping, and experimentation. When design thinking approaches are applied to business, the success rate for innovation improves substantially.
Taking a sneak-peak into some these concepts :
-Introduction to Customer Centricity
-Ways to build a Customer Centric Culture
-What is Design Thinking?
-Design Thinking in Product Management
-Design Thinking Tools
Organizer: Prateek Gupta
Date: Jan 21 2021
Time: 6:30 pm - 7:30 pm EST