Time: July 24, 2018 from 6pm to 8:30pm
Location: Chariot Solutions
Street: 515 Pennsylvania Ave
City/Town: Ft Washington, PA Close to the PA Turnpike Exit
Website or Map: https://www.meetup.com/Produc…
Event Type: product, tank, producttank
Organized By: Meghan Nesta
Latest Activity: Aug 22, 2018
The Experience is the Product
A Customer Journey Map Workshop
Pete Fleming, the Head of UX & Design at Chariot Solutions will be conducting this workshop for the ProductTank Philly Meetup group.
Tuesday, July 24th from 6-8PM
515 Pennsylvania Avenue
Ft Washington, PA
Close to the PA Turnpike Exit
You can’t improve what you don’t measure…but how do you measure the entire experience that your customers have with your company? Why, with a Customer Journey Map of course! This is a powerful method for you to visualize your customers’ entire experience with your product or service.
The beauty of this tool is that it can not only uncover the most pressing frustrations of your users, it can also map out all the touchpoints your customers have with your brand to help you identify areas that are ripe for innovation.
It's easy to get caught up in the day-to-day details of building something. It's much harder to make sure you're always building the “right" something. Join us as we dive into the world of Customer Journey Mapping with a short intro and a hands-on workshop that will be as fun as it is educational!
This was a great event.
Pete Fleming has accepted our invite to present this at the AgilePhilly Fall Conference.
created by Meghan Nesta @mjnesta